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      Cox Communications

      Part of Cox Enterprises

      Engaged employer

      Cox Communications reviews

      Not what they say it is - Technical Support Representative Cox Communications Employee Review

      2.0
      16 June 2015
      Technical support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, the pay is comparable with other companies, free services, awesome call center and environment. I liked everyone at the call center. I just wish they had a position that doesn't involve trying to sell.

      Cons

      Sales, sales, sales. I had no idea sales was so important. I'm pretty socially awkward and I hate asking for sales. If you are not into sales do not apply. This is not really tech support, it's customer service/sales with a side of tech. After training they tell you to call cag to get help, except that the wait time for cag can be upwards of 20 minutes. The training sucks.

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      5.0
      2 Mar 2026
      Vice president
      Recommend
      CEO approval
      Business outlook

      Pros

      I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

      Cons

      The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

      3.0
      6 June 2026
      Retention specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits, sometimes free food, equipment provided

      Cons

      Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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