Loved this company for 25 years - so disappointed now - Senior Manager Cox Communications Employee Review

3.0
19 Oct 2022
Recommend
CEO approval
Business outlook

Pros

Middle management down is full of the most amazing people and I truly love my coworkers

Cons

Our president retired last year and the head of marketing was promoted to the role. Over the last month every department has reorganized and let people go with a large percentage of people being forced to reapply for their jobs. The messaging is horrible and they keep being required to change it. People are finding out that they lost their job from announcements. Morale is destroyed and the best employees are looking at other companies.

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Cox Communications Response
3y
Thank you- we appreciate you taking the time to share your experience. We understand that organizational changes can be frustrating. At Cox, we always strive to take care of our employees, especially during times of upheaval, and we are sad to hear that you are not experiencing that. Know that we take your review to heart and will discuss this feedback with our leaders. Thank you again for taking the time to write this review, and for your contributions at Cox.

Explore other reviews about Cox Communications

5.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
2mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
3.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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