Pros
My co workers are a great group of people to work with, Courtesy Services provides all Cox services at a discounted price is a perk, there is always some type of event that provides free lunch or giveaway.
Cons
The work schedules are the worst they care nothing about seniority someone new can come in and get a better schedule than you. 6 week training was a joke it did not prepare you at all for the types of call or scenarios that you really deal with. They pay is also pretty bad you are required to not just only troubleshoot with customers but to help other agents, fix work orders, and sell, they want you to push their products more then anything, and when applying for any positions is all about who you know as opposed to how qualified you are,.
