Technical Support - Technical Support Analyst Cox Communications Employee Review

1.0
30 Dec 2015
Recommend
CEO approval
Business outlook

Pros

Deeply discounted cable and internet service

Cons

Sales are all the management thinks about. People who have been there for several years and were good reps have been fired for the sales quotas. I still work for them but for how much longer I don't know. I have been with the company for 5 years and am about to lose my job too over the sales quota since it was implemented this year. I feel like they care more about money than their employees or the customer.

Explore other reviews about Cox Communications

5.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
2mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
4.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Cons

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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