Get the Sale & forget the Support - Customer Service Representative Cox Communications Employee Review

3.0
21 Apr 2011
Recommend
CEO approval
Business outlook

Pros

great employee discounts on service competitive benefits able to accrue lots of paid time off

Cons

Focus is on sales, agents are penalized for taking the time for technical troubleshooting & customer education. Most technical support reps are non-technical and training is focused on navigating problem ridden software & translating service call into sales call. Techs are rewarded for cutting calls short (resulting in repeat calls for the same issue) and selling additional services, not for fixing problem and keeping customers

Explore other reviews about Cox Communications

5.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Experienced Enterprise Data Architect with Strong Manufacturing & Telecom Expertise

Cons

Documentation and knowledge sharing can be improved to reduce dependency on a few key people. Decision‑making sometimes takes longer due to multiple approval layers. More investment in training and upskilling would benefit the teams.

4.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

Cons

Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

See reviews by: Helpful|Rating|Date|All