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      Cox Communications

      Part of Cox Enterprises

      Engaged employer

      Cox Communications reviews

      Beware of the inviting smiles - Customer Retention Agent Cox Communications Employee Review

      1.0
      1 Nov 2024
      Customer retention agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great energy from the people working there. Pay is good is you don't have the greatest morale calculator.

      Cons

      Long hours. Not so flexible schedule. Told to essentially lie to customers in order to increase commission inadvertently by certain supervisors who care about numbers. Management also has a way of protecting certain individuals that should have been terminated for violating their code of conduct.

      Explore other reviews about Cox Communications

      5.0
      28 June 2026
      Director, product management
      Recommend
      CEO approval
      Business outlook

      Pros

      Really great culture & benefits. Part of a great team.

      Cons

      Going to be merged with Charter. Major changes heading our way.

      4.0
      20 June 2026
      Field engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Learned alot with 20+ years with the company, fun place to work, meet great people, Awesome pay.

      Cons

      Management will throw you under the bus to save themselves, will not stick up for employees, supervisor yelling at team meetings, slamming things around and acting childish. Best micromanager out there.

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