Pros
Benefits, overtime, flexible scheduling, convenience location.
Cons
If only you could rate this with less than 1 star. It was probably the worst decision ever made to work here. If you apply for a certain position like projects or dispatch, be aware that you will be placed into the 'level 1' customer service without warning and with little to no training at all and be dropped straight into the call center portion of this company, which is extremely high volume with calls and overly stressful. This company is deceitful and disrespectful and do not know how to treat their employees. Makes false promises like raises and "things will get better" and "we are working on the process," just some of their lies that they shove down your throat just to make you stay there. Some of the managers constantly breathe down your neck, talk about micro managing at its finest. Promotions are highly unlikely/rare. They do not value the time or hard work of employees who have been there and put up with their shenanigans and would rather demote those employees who have always put in their 100% every single day or take away their raises because they are unable to keep a 'steady' staff for more than a year. The 'teams' are constantly understaffed due to employees quitting or being fired for unknown reasons and not being replaced, which makes everyone else's job harder and more stressful being in such a high volume call center. High turn around rate when it comes to keeping a 'steady' staff. This company would rather save money than keep you on as an employee. You're better off being unemployed or working at a fast food restaurant like McDonald's or Wendy's than working for a company like CrossCom. This job will break you down until you are emotionless and at your breaking point. Would only recommend this job if you are either A.) Really hurting for a paycheck just to get by or B.) A complete robot with no emotions or a social life.