Toxic environment after management change ruined my experience - Manager CustomerGauge Employee Review

1.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

If you don’t care too much about the company or the customer, you can get away with not doing real work… CEO and COO have no clue what is happening in their own company.

Cons

My boss got fired a few months after he hired me. A few months later they let me go. But that wasn’t the worst part. I took the job because it was a great fit. When my boss interviewed me, he started the call by telling me this wasn’t about my qualifications. He said I had the experience and was qualified. This was to see if our personalities would mesh. The call was productive and fun. We got along, had some laughs, and shared the same views on how to win. As I was planning my first work trip, I got an unexpected call from our COO. She tells me he let my boss go, no real explanation. And she seemed very upbeat about it. But the energy was sucked out of the place. It went from positive and collaborative to a fear based toxic environment. I realized later the toxicity was always there, but he was shielding us from it. So now I was fully exposed. Dream job when I signed up. Absolute hell when he was gone. The worst part wasn’t losing my job. It was what the job became when we lost a real leader.

Explore other reviews about CustomerGauge

5.0
13 June 2024
Recommend
CEO approval
Business outlook

Pros

Work environment is non-corporate, but in a good way. Some of the best people I've worked with.

Cons

Some motions lack process, but that's half the fun at working at a company of this size, there's opportunity to make things better.

5.0
6 Nov 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I worked at CustomerGauge (Burlington, MA) for about a year and a half and I can confidently state that there couldn’t have been a better start to my career than this! I was always surrounded with a team of truly passionate and incredibly hardworking individuals who really love what they do and who have always encouraged me to be better each day. I’ve found true mentors during my experience at CG who have had a genuine interest in my personal and professional growth. Culture is taken seriously at CG - there are regular eNPS sessions held and improving employee experience is one of the top priorities for the leadership team. The culture at CG allows hard work to get noticed and appreciated and also empower employees to be able to do things differently without having the fear of failure. The product and services that CG offers are built on solid foundations and there is an ever growing need in the market for a product like CG. I believe CustomerGauge is on its way to achieve massive success and is on the verge of entering a super-growth phase! I feel proud to have been a part of CG’s growth journey and I can’t wait to watch it grow even more to greater heights!

Cons

“Fail fast, Optimise and Get-Going” is the mantra you have to live by if you are working at a rapidly growing start-up like CustomerGauge. It’s not easy but at the same time is highly rewarding in terms of career growth and job satisfaction.

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