CustomerGauge Reviews

3.6

56% would recommend to a friend

(28 total reviews)

Adam Dorrell

62% approve of CEO

49% positive business outlook

CustomerGauge has an employee rating of 3.6 out of 5 stars, based on 28 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CustomerGauge employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

28 reviews
1.0
11 Sept 2018
Recommend
CEO approval
Business outlook

Pros

Pay is okay, but nothing special. Located in Burlington MA, maybe thats a pro, besides that there are no upsides, do not work here.

Cons

Management is awful, the company has put people in management positions that should never been put there. On top of that, you will not be properly trained or supported to do your job correctly, this will set you up for failure right at the start. The employees are cold and miserable, very difficult not just to work with, but to get along with in general. As a new employee I never felt welcomed or appreciated, new ideas are shunned and people expect you to fall in line and work in a silo. This is not a place for career growth, this is not a place where you will enjoy your work, this is not a place where you will be put in a position to succeed. CustomerGauge strongly lacks an inclusive and enjoyable culture to help encourage employees to always give their best, instead, uniqueness, enthusiasm, and any type of "fun" is discourage. On top of all this, the product is very poorly put together making it very difficult to properly support customers in the back end, often lacking the functionality that customers initially signed up for

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CustomerGauge Response
7y
Thank you for taking the time to write the review and I’m sorry that you had a bad experience at CustomerGauge. However, I don’t believe your experience is the norm - we do take employee feedback very seriously and we now have a quarterly eNPS survey - we share the score and the themes with all staff. Our latest eNPS (employee Net Promoter Score) is in the 40 - 50 range. While we know we can always improve we believe that culture and and amicable, fair work environment is part of our DNA. Fun is always a difficult issue to get right. What one person finds fun another can find tiresome. We strive to find the balance. Regarding the product comment, this is at odds with the reality. Of course it’s possible to point out weaknesses in any SaaS product, but we strive for a very good customer experience. We benchmark this with our high customer retention rate, and high NPS. We are very transparent with our score - and publish our NPS score along with customer reviews on our public website. And we listen to our customers carefully, in regular meetings, advisory boards and in our online community. Again, sorry it didn’t work out for you in CustomerGauge, and I wish you the best in your future career.
5.0
2 Oct 2018
Recommend
CEO approval
Business outlook

Pros

I joined CustomerGauge a year ago coming from a similar size start-up in Amsterdam. The difference was huge: roadmap is well-thought, commercial teams are not selling dreams, but a solid product, there is a clear-scale up strategy. My manager is true role model: empowering the whole team, working both time zones. The owners have a great balance of creativity and pragmatism, choosing the battles and investing their time wisely. Every single employee truly cares about the company and each other. So we win and we lose as a team.

Cons

Start-ups and fast-growing companies are not for everyone: you have to be flexible, work extra hours and be accountable.

5.0
2 Oct 2018

CustomerGauge is a great place to work!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

CustomerGauge is a great place to work! There is a kind of passion that is infectious and motivation that always drives me to go above and beyond. The organization is geared for people with an entrepreneurial attitude, empowering employees to discover their full potential and encouraging the transparent appreciation of a job well done! As a motivated individual - I get to come into a fantastic work environment everyday (I have never had the Monday Blues!) and collaborate with highly skilled cross functional individuals who have a passion for results, can-do attitude, and one team mentality. It is so easy to work with colleagues from across different departments without any hierarchy or bureaucracy and it does not matter which team you represent or which team you work with, it is always a feeling that we are in this together. In addition, the organization takes a genuine interest in employee well being, going the extra distance where required and have built a company culture where employees can feel completely comfortable to be themselves. Even the fun employee activities feel very naturally organized with a personal touch rather then it being like a very orchestrated event.

Cons

CustomerGauge is for individuals who have an entrepreneurial attitude, like to show initiation and want to “own their role”. It is not for individuals who prefer to sit back and wait.

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CustomerGauge Response
7y
Thank you for this feedback - I think this is a good representation of our CustomerGauge employee feedback (eNPS).
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Glassdoor has 31 CustomerGauge reviews submitted anonymously by CustomerGauge employees. Read employee reviews and ratings on Glassdoor to decide if CustomerGauge is right for you.