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Delta Air Lines

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ACS 125 Gate Agent (Ready Reserve) - ACS 125 Gate Agent (Ready Reserve) Delta Air Lines Employee Review

3.0
21 June 2016
Recommend
CEO approval
Business outlook

Pros

Free flight benefits is about the only thing worthy of being a ready reserve.

Cons

As a ready reserve agent wanting to upgrade to full-time can be extremely frustrating as they want to keep their ratio around 70% ready reserves & 30% full-time. Maybe this only applies to Utah, Salt Lake City's station. As an employee that has been with the company for 6 years, we eventually start to lose hope in adjusting to the notion it may never happen. No Insurance. No pay raises. No paid holidays. Scheduling is getting more complex (requiring a minimum of 600 worked hours per calendar year in order to keep your job) making it much more difficult to balance an additional job in order to keep your financial aspect of life afloat.

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Delta Air Lines Response
10y
Dear ‘Airport Customer Service- Ready Reserve’ – Thank you for the candid response. The Salt Lake City base has seen a pause in growth, so in turn this limits the amount of need for upgrades to Full Time status. The Ready Reserve program has seen significant improvements to the pay and benefits over the past few years. Most recently Ready Reserve agents receive Premium Holiday pay. On a whole, there were 1,308 Ready Reserve employees promoted to full-time in 2015. We appreciate your contribution to the Delta team and again thank you for your review. - Wendy, Talent Acquisition Team

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5.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

Best ever company to work for

Cons

No cons at the moment

5.0
18 Sept 2015
Recommend
CEO approval
Business outlook

Pros

Awesome company to work for! Fun work environment, cares about employees, great uniforms, competitive pay, just an awesome company to work for! They are very flexible, you can live anywhere in the world you want, as long as your able to get to work when you need to be there!

Cons

At the end of the day, it is a very large corporation. So it is very easy to become just a "number" in the company. The flight attendant group is not unionized, so rules can change very often. Make sure your time management is impeccable, because you cannot be late for work AT ALL, and there aren't many acceptable excuses, even rain is not an excuse.

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Delta Air Lines Response
10y
Thank you for your review and recommendation of Delta. We work hard every day to make Delta a great place to work; it’s nice to hear how much you enjoy our company and our work environment. Our people and our culture are our most important competitive advantages and the direct relationship we have enjoyed with our flight attendants has served our people, our customers and our company very well. To that end, we have a strong open door policy that enables any employee to go directly to a leader with any concerns, and we have hundreds of flight attendants who are actively engaged in our business, providing feedback and working on solutions for their colleagues and our customers. At Delta, a consistent, reliable operation is one of the reasons our top customers come back to fly with us time and again. That makes employee reliability – being on time, every day, for your shift or your flight – especially important. We agree that having a fundamental understanding of the flight attendant role is important for our field leaders, and we also value diversity at all levels of the company. That’s why so many of our field leaders are flight attendant qualified and many still fly when their schedules allow. We appreciate your feedback and will be sharing it with our In-Flight team. –Wendy, Talent Acquisition Team
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