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      Diggers Hotline

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      Diggers Hotline reviews

      not a long term career - Customer Care Representative (CCR) Diggers Hotline Employee Review

      2.0
      14 Feb 2022
      Customer care representative (ccr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Fellow co workers become like family, very close knit. Benefits are decent.

      Cons

      LOW WAGES, LOW WAGES, LOW WAGES. The company has heard this for many years and still thinks they are paying very well and honestly they are not, especially in todays economy and even before the inflation started. Most companies are starting wages at $15/hour and so you need to do better to attract good employees, in this day and age, the employee is no longer the candidate the employer is and if they can not provide a decent wage and benefits then employees will not come or current staff will leave to other places that are paying the same wage. The company doesn't understand we are here to keep wisconsin digging safely, that means saving lives and under ground infrastructure, they think $15 an hour is great. Since DHL is a nonprofit there revenue is public record, and other than last years fiscal year numbers all previous years show a net revenue of 6 figures, They can treat their core staff better.

      avatar
      Diggers Hotline Response
      4y
      Thank you for taking the time to share your personal opinion. New seasonal hires start currently at $15/hour, and also have signing and retention bonus opportunities since they are limited with benefit offerings, and most core staff make well over that figure. Increases this year were well above average for most team members, and the rates were set by the Board prior to seeing inflation increase so dramatically thanks to factors outside of our control at Diggers Hotline. The benefits at Diggers Hotline far exceed many other companies which makes the total compensation package above average.

      Explore other reviews about Diggers Hotline

      5.0
      9 May 2021
      Call center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to do, all you do is answer the phone

      Cons

      Very busy Mondays that you can't get off for

      avatar
      Diggers Hotline Response
      4y
      Thank you for your positive review. During the season, Monday's are our busiest day so they are definitely hard to take off!
      1.0
      18 Dec 2020
      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Co-workers are great. Trainers were great. Job is easy during slow time. Weekend work is a great time to catch up on reading or studying.

      Cons

      Poor culture. Management does not care about you. They care about performance. You get occurrences for the tiniest infractions - it's impossible to get them removed. There is no flexibility for things that happen in your life. I missed a day because I was in the hospital after a car accident and still received an occurrence. I had a note from a doctor stating I should stay home from work - yet was still written up. They don't care because the attitude seems to be that they will replace you. There is very little reward and recognition. Very little engagement with staff. Severe lack of positive feedback - all you hear about are the negatives. Never the positive. There is no upward mobility. If you want to be promoted, there isn't much future here. Most of the higher level managers have been there for a long time and they aren't going anywhere.

      2
      avatar
      Diggers Hotline Response
      5y
      Thank you for taking the time to share your feelings. I am sorry your experience with us was less than positive. We have many programs in place to reward employees for their performance, and we (in years other than 2020) provide many opportunities for employees to be celebrated with potlucks, Customer Service Appreciation Week, etc. But we are also very transparent about our attendance policy and due to the type of business, we need our employees at work and on the phones as that is what we do. If you have more specifics to share, feel free to reach out to HR directly so it can be shared with the rest of the Management team.
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