Does Diggers Hotline pay their employees well?

According to anonymously submitted Glassdoor reviews, Diggers Hotline employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Diggers Hotline. This rating has been stable over the past 12 months.

How satisfied are employees working at Diggers Hotline?

33% of Diggers Hotline employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Diggers Hotline 2.5 out of 5 for work life balance, 2.5 for culture and values and 2.0 for career opportunities.

What are the top reviewed jobs at Diggers Hotline?

Call Center Representative (4) , CCR (2) , CCR Seasonal (2) , Contact Center Representative (2)

What are the pros of working at Diggers Hotline according to real employee reviews?

"workers are great." ((in 4 reviews))

What are the cons of working at Diggers Hotline according to real employee reviews?

"Management does not care about you or your problems." ((in 5 reviews))

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Diggers Hotline

Diggers Hotline Reviews

2.7

33% would recommend to a friend

(26 total reviews)

Bennet G. Zweifel

62% approve of CEO

30% positive business outlook

Ratings by category

2.8

Diversity and inclusion

2.5

Culture and values

2.5

Work/Life balance

2.4

Compensation and benefits

2.0

Career opportunities

1.9

Senior management

Diggers Hotline has an employee rating of 2.7 out of 5 stars, based on 26 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diggers Hotline employee rating is 26% below average for employers within the Energy, mining, utilities industry (3.7 stars).

Reviews by job title

26 reviews

4.0

6 Feb 2023

none

Ccr operator

Recommend

CEO approval

Business outlook

Pros

the family atmosphere and training

Cons

Busy season can be verystressful

Diggers Hotline Response

Thank you for taking the time to post a review. And we agree, busy season can be stressful, but if you are a CORE CCR, then you reap the benefits of the slow season as well.

2.0

14 Feb 2022

not a long term career

Customer care representative (ccr)

Recommend

CEO approval

Business outlook

Pros

Fellow co workers become like family, very close knit. Benefits are decent.

Cons

LOW WAGES, LOW WAGES, LOW WAGES. The company has heard this for many years and still thinks they are paying very well and honestly they are not, especially in todays economy and even before the inflation started. Most companies are starting wages at $15/hour and so you need to do better to attract good employees, in this day and age, the employee is no longer the candidate the employer is and if they can not provide a decent wage and benefits then employees will not come or current staff will leave to other places that are paying the same wage. The company doesn't understand we are here to keep wisconsin digging safely, that means saving lives and under ground infrastructure, they think $15 an hour is great. Since DHL is a nonprofit there revenue is public record, and other than last years fiscal year numbers all previous years show a net revenue of 6 figures, They can treat their core staff better.

Diggers Hotline Response

Thank you for taking the time to share your personal opinion. New seasonal hires start currently at $15/hour, and also have signing and retention bonus opportunities since they are limited with benefit offerings, and most core staff make well over that figure. Increases this year were well above average for most team members, and the rates were set by the Board prior to seeing inflation increase so dramatically thanks to factors outside of our control at Diggers Hotline. The benefits at Diggers Hotline far exceed many other companies which makes the total compensation package above average.

4.0

11 Oct 2021

Good Company to Work for

Web customer care representative

Recommend

CEO approval

Business outlook

Pros

Good people and environment, management is very supportive.

Cons

Pay didn't increase as much as expected for how much time I worked there

Diggers Hotline Response

Thanks for taking time to share your review. Our seasonal wages are reviewed each year, and have overall increased 17% since 2018.

Viewing 1 - 3 of 26 Reviews

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