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      EF (Education First)

      Engaged employer

      EF (Education First) reviews

      Bad experience - Regional Account Coordinator EF (Education First) Employee Review

      2.0
      10 Dec 2014
      Regional account coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Young company and cool new buildings to work in.

      Cons

      I was hired under one job but given a completely different job when I started. It turned out to be customer service and my manager just hounded me and pushed me everyday while I was there. I would field the most calls everyday and help the most people but never got any praise for it. I only got reprimanded because I didn't sell enough of the bogus extras they forced down all their customers throats.

      Explore other reviews about EF (Education First)

      5.0
      22 Apr 2026
      On tour support coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Good training, good communication especially for a remote position, flexible, great management

      Cons

      Scheduling and staffing effectively could be challenging due to unpredictable nature of emergency response, which caused both understaffed shifts and overstaffed shifts. In addition, phone-based customer service can be emotionally challenging - customers in stressful situations can often be difficult to deal with.

      avatar
      EF (Education First) Response
      2mo
      Hearing that the training, communication, and management stood out, especially in a remote setting, is really meaningful. Thank you for sharing! As you mentioned, the nature of emergency response is inherently unpredictable. Our phone-based support in high stress situations can be central to defining the experience for travelers, and the people who handle it are a big part of that. We’re proud of the team you were part of and hope the skills you built here continue to serve you well.
      4.0
      2 June 2026
      Tour leader
      Recommend
      CEO approval
      Business outlook

      Pros

      You get to choose your tour and recruit the students you want to bring. The paid chaperone ratio is 6:1, so it is very manageable. The tours are great and the local experts are wonderful.

      Cons

      Company support is variable. There is high turnover and new consultants are very sales motivated and don't always get the nuances of your school or community group. I have had some WONDERFUL concusltants, but they have always been promoted before I get to work with them again.

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