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      EF (Education First)

      Engaged employer

      EF (Education First) reviews

      Tough Time For the Travel Industry - Customer Success Specialist EF (Education First) Employee Review

      3.0
      11 Aug 2025
      Customer success specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - great friends, positive peer-to-peer environment - good company to join as an entry level to build your resume

      Cons

      - lower level employees do not matter to senior leadership - plans are often rolled out macro without thinking about how they will impact the micro - if you end up in the customer success pipeline, there are little to no avenues out - stay out of this role if you can - compensation - mass layoffs in multiple divisions of the company in 2025

      avatar
      EF (Education First) Response
      10mo
      Thank you for taking the time to share your experience. We’re so glad to hear you valued the relationships you built and the opportunities to grow your skills early in your career at EF! We’re sorry to hear about your concerns regarding leadership, career mobility, and recent changes in the organization. Your feedback is important, and we encourage you to reach out to hr@ef.com if you're open to sharing more.

      Explore other reviews about EF (Education First)

      5.0
      22 Apr 2026
      On tour support coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Good training, good communication especially for a remote position, flexible, great management

      Cons

      Scheduling and staffing effectively could be challenging due to unpredictable nature of emergency response, which caused both understaffed shifts and overstaffed shifts. In addition, phone-based customer service can be emotionally challenging - customers in stressful situations can often be difficult to deal with.

      avatar
      EF (Education First) Response
      2mo
      Hearing that the training, communication, and management stood out, especially in a remote setting, is really meaningful. Thank you for sharing! As you mentioned, the nature of emergency response is inherently unpredictable. Our phone-based support in high stress situations can be central to defining the experience for travelers, and the people who handle it are a big part of that. We’re proud of the team you were part of and hope the skills you built here continue to serve you well.
      4.0
      2 June 2026
      Tour leader
      Recommend
      CEO approval
      Business outlook

      Pros

      You get to choose your tour and recruit the students you want to bring. The paid chaperone ratio is 6:1, so it is very manageable. The tours are great and the local experts are wonderful.

      Cons

      Company support is variable. There is high turnover and new consultants are very sales motivated and don't always get the nuances of your school or community group. I have had some WONDERFUL concusltants, but they have always been promoted before I get to work with them again.

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