Not a Great Place to Work - Supervisor Utilization Management EXL Service Employee Review

4.0
2 Jan 2024
Recommend
CEO approval
Business outlook

Pros

We were allowed to go remote during the pandemic

Cons

Office layout dictated by staff in India, so the wall around our office only went to about 5 feet from the ceiling necessitating very loud white noise to mask confidential info while reps were on the phone. They pay below market rate. The IT team was unintelligible.

Explore other reviews about EXL Service

5.0
8 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good experience with big clients

Cons

Hikes arent that great !

3.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

Great work/life balance. Good benefits.

Cons

Not a lot of structure. You basically just have to figure it out after the initial training.

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