This is a PR agency that wants to be full service but lots of things at the current moment prevent this:
Poor communications between internal departments. There are a lot of disconnects between what's been bought and what creative is supposed to do. Together the earned, paid, media team, project management team, account service team, and creative never know what is happening.
Low budgets = low quality. The budgets promised to the client are too low to do high quality work.
Dishonest when hiring. The creative recruitment team will promise you things to get you in the door. Then they don't happen. When you try to talk with them after you are hired they are MIA. There is no one else there HR?? to help deliver on these promises.