Eurail

Amazing product incompetently managed - Customer Service Representative Eurail Employee Review

2.0

9 Feb 2023

Recommend

CEO approval

Business outlook

Pros

Eurail offers one of the most unique products that exist, a travel product that enables incredible freedom to travel. The company also has some great benefits, and gives you the opportunity to grow and develop yourself as an individual. It also has a very diverse workplace where you can work together with many different cultures and be exposed to many ideas and different views. You will learn an incredible amount of patience and individuality working here, as you will be left to your own devices to plot a course.

Cons

The downside of Eurail is the manner in which it is managed. Eurail has gone through at least three different ways of working, restructuring or reorganizations within less years. Your progression through the company is incredibly dependent on your manager and the connections you have elsewhere. There is little accountability, and few people within the company take responsibility. Every summer you will experience high amounts of stress as the product has flaws that become apparent during the high season, flaws that continue to exist for years without solution. The management team, however wonderful people they are, are not competent managers. Who consistently hide behind a flawed way of working that they conceived, rather than critically examining their own contributions to this product.

Eurail Response

We couldn’t agree more in that we’re proud believers of the positive impact travelling can have in the world. We’re happy that you relished the opportunity along your Eurail journey to grow professionally and personally and we hope that these memorable experiences lay the foundations for your next adventure. Thank you for your constructive feedback. Our alignment to the customer journey in terms of team structure and way of working ensures that we’re setting ourselves up in the best way possible to meet changing customer need and improve support for all of our people. Through mirroring our employee experience to that of our customer, our improved organisational design now views our whole team as ambassadors, turning the customer voice and feedback into tangible actions. We will keep learning and improving as we go. We wish you all the best with your new role!

Amazing product incompetently managed - Customer Service Representative Eurail Employee Review

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