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      Eurail

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      Eurail Reviews

      3.7

      72% would recommend to a friend

      (47 total reviews)

      Carlo Boselli

      87% approve of CEO

      62% positive business outlook

      Eurail has an employee rating of 3.7 out of 5 stars, based on 47 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Eurail employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

      Reviews by job title

      47 reviews
      2.0
      9 Feb 2023

      Amazing product incompetently managed

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Eurail offers one of the most unique products that exist, a travel product that enables incredible freedom to travel. The company also has some great benefits, and gives you the opportunity to grow and develop yourself as an individual. It also has a very diverse workplace where you can work together with many different cultures and be exposed to many ideas and different views. You will learn an incredible amount of patience and individuality working here, as you will be left to your own devices to plot a course.

      Cons

      The downside of Eurail is the manner in which it is managed. Eurail has gone through at least three different ways of working, restructuring or reorganizations within less years. Your progression through the company is incredibly dependent on your manager and the connections you have elsewhere. There is little accountability, and few people within the company take responsibility. Every summer you will experience high amounts of stress as the product has flaws that become apparent during the high season, flaws that continue to exist for years without solution. The management team, however wonderful people they are, are not competent managers. Who consistently hide behind a flawed way of working that they conceived, rather than critically examining their own contributions to this product.

      avatar
      Eurail Response
      3y
      We couldn’t agree more in that we’re proud believers of the positive impact travelling can have in the world. We’re happy that you relished the opportunity along your Eurail journey to grow professionally and personally and we hope that these memorable experiences lay the foundations for your next adventure. Thank you for your constructive feedback. Our alignment to the customer journey in terms of team structure and way of working ensures that we’re setting ourselves up in the best way possible to meet changing customer need and improve support for all of our people. Through mirroring our employee experience to that of our customer, our improved organisational design now views our whole team as ambassadors, turning the customer voice and feedback into tangible actions. We will keep learning and improving as we go. We wish you all the best with your new role!
      1.0
      24 Mar 2018

      Unhealthy, highly political environment

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The company is based in a nice, modern office near the railway station, and the diversity in staff is really nice

      Cons

      The company culture is really unhealthy, the management is insecure and very emotional and promotion of people isn't based on performance but on personal preferences. Staff turnover is high

      1.0
      15 Jan 2018

      Very high turnover in personnel

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Real interesting industry , train travel

      Cons

      No leadership, very high turnover in personnel, hardy anybody with a tenure longer than 3 years

      Viewing 1 - 3 of 47 Reviews
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      ReviewsEurail reviews

      Glassdoor has 78 Eurail reviews submitted anonymously by Eurail employees. Read employee reviews and ratings on Glassdoor to decide if Eurail is right for you.