Pros
Free travel days during the low season. Free snacks in the kitchen. The opportunity to learn how not to run a company.
Cons
Wow - where do I even start. I guess at the top would be a good place. The CEO is more interested in his free travel with the club, his wardrobe, participating on podcasts, and incessantly demanding more and more out of his employees without proper compensation than being a leader with a purpose, vision, and clear plan. He will talk at length about how great the club is especially after merging with Inspirato and onefinestay but doesn't properly motivate or compensate his team for all the hard work they do in his absence. By the way he lives in San Francisco so he's basically never in the office (which is in Denver). How on earth a CEO can stay in tune with his staff when he is never around is insane. In the Titanic the captain went down with his ship. If he were the captain he would be the first person in a lifeboat and off the ship, given the opportunity. The company culture - well lol, the company culture is built like a high school. All the popular and longest standing "leaders" get all the glory, promotions, and incentives yet still lack any level of accountability, professionalism, and respect. They make the calls but when things go bad or they get enough member complaints they will gladly throw the blame on everyone below them and still have the audacity to ask "how did this happen?". A large portion of long-tenured employees (in all divisions of the company) have left the company because they were burned out, ignored, insulted, and passed over for promotions or opportunities they justifiably earned. If you're buddy buddy with the right people you'll move up because people are more concerned about appearances and helping friends than they are rewarding employees based on merit, accomplishments, and results. Sales - will OVER PROMISE and UNDER DELIVER to potential members (but put the blame on Member Services). HR - a text book example of disingenuous behavior behind closed doors. Member Services - oooof a dumpster fire full of over worked employees juggling impossible member demands and issues. Advice - If you're thinking about working for this company IN ANY POSITION don't. This place will drain your spirit, heart, mental health. and even your self respect. You'll work well over 40 hours a week and still be expected to work weekends, evenings, holidays, etc. I've spoken with many people in this company who feel trapped because they can't find work elsewhere in this turbulent workforce. Given the option I would give Exclusive Resorts negative 5 stars.