Exclusive Resorts LLC Reviews

Do you like pay that doesn’t keep up with cost of living while working to arrange luxury experiences that cost more than you’ll ever make be able to afford all for extremely demanding clients? Culture of the company is changing from people-focused to metrics and image driven. Most of the team is burned out, and the company made very little effort to address the problem until it became totally unsustainable; All while asking us to take on more and more work. Leadership claims to support staff, but has very little idea of or desire to understand the situation for most employees. While the perks are nice, I saw their steady erosion during my time with the company. Started out feeling like a valued team member at first. Left feeling like cannon fodder while the C-suite pats themselves on the back. This is a company run by executives for the benefit of other executives.

It has been made very clear by our most recent Executive member additions and CEO that the people who actually take care of our members and keep them in a club with no availability, are of little to no value to them. The only focuses now are sales and marketing. Just get them in the club, and then we don’t actually care about the rest after that and zero focus on employee bandwidth, retention, or work load. Not to mention that our starting salary of $45k hasn’t changed in 10 years although more and more responsibilities and expectations are added. We used to feel like individuals with varying talents that were appreciated and grown, now we are just stats, data, and output. I guarantee our CEO couldn’t even name half of our team. Our Exec team members are more concerned with trying to look and travel like the actual members they should be serving and pay our bills. Everything here is now about perception and if things “look good on the outside,” even though our department is crumbling inside. A perfect example was our recent ransom ware attack where it was to be kept under wraps from clients while our department was just hung out to dry for two weeks with little to no support…”just do your best. Good luck!” Our special relationships with members was our niche in this industry and now we are so overloaded with clients, we can barely respond to all our clients emails within 24-48 hours. All while we are touting “Platinum service.”