Great team, but tone-deaf leadership and low pay - Membership Account Manager Exclusive Resorts LLC Employee Review

The people at Exclusive Resorts, and within the Marketing department specifically, are one of the biggest highlights. Everyone is incredibly smart, driven, and passionate about what they do, which makes it an energizing place to work. There's a real culture of learning, not just from leadership, but from peers as well. There is also a very collaborative spirit on the team in how everyone rallies together to get campaigns and projects across the finish line. Leadership invests in your growth in tangible ways, through courses and certifications and on-the-job learning if you want to go deeper into a certain area of marketing, and there's always an opportunity to take on more responsibility if you show initiative. You also have access to great tools/technology that help you stay current in a fast-moving industry.

The Marketing team only partially based in Denver which means leaning on tools like Slack and email more than you would in a fully co-located environment. Collaboration across time zones requires some intentional scheduling and planning, as it would in any remote/hybrid work environment.

Snacks 3 travel days after 1 year of employment

I had high hopes when I joined Exclusive Resorts, but unfortunately my experience is disappointing. The culture is increasingly disconnected and difficult to thrive in. Collaboration suffers because many team members work remotely while expectations and communication aren’t always aligned. Rather than feeling like one cohesive team, it feels fragmented. Leadership leaves a lot to be desired. Management is inconsistent, communication lacks, and employee concerns go unaddressed. There is very little transparency around decisions, and morale steadily declines every year. Compensation is pathetic given the expectations and workload. Employees are often expected to take on additional responsibilities without corresponding recognition or pay, contributing to burnout and frustration. Perhaps the saddest part was the atmosphere. There is very little energy or enjoyment in the workplace. Many senior leaders appeared overwhelmed and under constant pressure, which seemed to filter down throughout the organization. It’s difficult to stay motivated in an environment where stress feels like the norm rather than the exception. Exclusive Resorts has talented employees, but meaningful improvements in leadership, communication, compensation, and workplace culture would be needed before I could recommend it as a place to work.