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Fidelity Investments

Engaged employer

Burnout pending - Customer Relationship Advocate Fidelity Investments Employee Review

1.0
7 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Great benefits, PTO, 401k, Healthcare plans.

Cons

The job itself puts associates in major burnout. Company too focused on metrics, some that are contradictory. You are stuck taking calls all day long. Management was especially terrible. My manager quite literally guilt tripped me for asking for bereavement when my grandmother passed away just because I asked while I was on vacation and claims that his Management would say vacation should have been enough time to grieve.

Explore other reviews about Fidelity Investments

5.0
24 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits and work life balance

Cons

Somewhat lower than average base pay, made up for by benefits

5.0
11 June 2018
Recommend
CEO approval
Business outlook

Pros

Benefits including profit sharing and bonuses are great. The breadth of this company provides a great opportunity to try out different career paths or boost your current one.

Cons

In my current role, I am working overtime more often than I'd like with recognition that seems to only go so far until it sizzles out. That may be tied to the size of the company itself, where promotions work in a "trickle down" manner.

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