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Fidelity Investments

Engaged employer

Do yourself a favor, Run Away from Fidelity - Customer Service DC/TEM Fidelity Investments Employee Review

1.0
24 Sept 2015
Recommend
CEO approval
Business outlook

Pros

Benefits were good, they match 7% after 1 year of service, but, not fully vested until 5 years. Most people do not stay 5 years.

Cons

Call center is a "sweat shop" in my opinion. Make you eat lunch, 30 minutes, at your desk-they call it a "Working Lunch". The calls are non-stop and you are limited in a career due to this being a call center. Very political place, no room for advancement. You are coached and everything you do is recorded both on computer and phone. Adherence to your schedule is a big thing, also, if a customer give you a bad survey, and its not your fault, you still get in trouble. Blah!!!

Explore other reviews about Fidelity Investments

5.0
7 June 2026
Recommend
CEO approval
Business outlook

Pros

Great management, tons of support.

Cons

Very heavy workload in the MD role. Have to answer phones above everything else.

5.0
11 June 2018
Recommend
CEO approval
Business outlook

Pros

Benefits including profit sharing and bonuses are great. The breadth of this company provides a great opportunity to try out different career paths or boost your current one.

Cons

In my current role, I am working overtime more often than I'd like with recognition that seems to only go so far until it sizzles out. That may be tied to the size of the company itself, where promotions work in a "trickle down" manner.

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