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Five Star Institute

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Loved my time at Five Star - Customer Service Five Star Institute Employee Review

5.0
22 July 2025
Recommend
CEO approval
Business outlook

Pros

I genuinely appreciate this team so much. The people here are smart, supportive, and just fun to work with. Leadership is strong and encouraging and the flexibility has been such a gift. I was truly sad when circumstances made me need to leave but I will always be grateful for the time I spent here and the relationships I built. If you are looking for a place where the people are kind, the work is meaningful, and you are supported to grow, this is it.

Cons

Honestly not many. Like any fast paced environment things can move quickly and priorities shift but that is also what makes it exciting.

Explore other reviews about Five Star Institute

5.0
28 Dec 2022
Anonymous contractor
Recommend
CEO approval
Business outlook

Pros

Fun industry and projects to work on Flexible, open management team Ability to meaningfully contribute to a growing company

Cons

Formerly that the company's customers were hurting from COVID-19 related moratoriums in the mortgage sector, but now that that's over, none.

1.0
29 Apr 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

None. You may be chosen as a "favorite" by the CEO for a short period of time but that will end and it will be worse than it was before you were his favorite

Cons

A highly stressful environment with people being fired or quitting all around you...we have several people leave recently and clearly "management" (I use this loosely) thinks the bad reviews will deter good talent. Well I hope it does, I'm almost done putting in my time here and I will be gone (hopefully) soon. I would never suggest someone to come into this confused and muddled environment. Not one single employee is set up to succeed, even those that have been here far longer than me are at the whim of the CEO and CCO and the other C guy, who is he? who cares. No one cares about or befriends each other, it is a lonely place struggling to sell a crappy product. I must admit the ideas behind the projects are solid but with stress and confused workers they will all just continue to circle the drain. This was a step backward in my job progress.

21
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Five Star Institute Response
12y
I'm sorry to hear that your time at the Five Star Institute has been so stressful. We realize that our fast paced work environment may not be a good fit for everyone. If you have any suggestions to reduce stress or for improvements, please feel free to let me know.
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