I have worked at Forever 21 for about 3 years now, first as a Sales Associate, then as a Head Cashier. - Sales Associate Forever 21 Employee Review

3.0
2 Apr 2015
Recommend
CEO approval
Business outlook

Pros

The management at my store really puts a great emphasis on teamwork and helping each other to assist customers and complete tasks. We regularly go over how to better assist customers and visual standards of the store, so that all employees are up to date with how we should be performing. I was well trained and felt appreciated by the management.

Cons

The shipment situation for our store is outrageous. The managers can make requests about what we get, but mainly we are sent more boxes than the store is physically capable of holding. We have walls of boxes out on the floor of the store, in the fitting room, and crowding our back room to the point that we have to squeeze past each other to make it to the bathroom. Since we have so much inventory, naturally the floor itself is packed to gills with clothes, and racks are almost impossible to look through because of how tightly packed they are. This makes keeping the store clean on a busy day literally impossible. Weekends we usually will stay at least 3 hours after closing to straighten and put away go backs. Also very upsetting, the new "Leadership restructuring" has eliminated my position as a head cashier, leaving the management no choice but to demote me.

Explore other reviews about Forever 21

5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Schedule provides flexible hours s

Cons

Minimum wage salary, short breaks

4.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Great team, collaborative and competent.

Cons

Workload and miscommunication between departments

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