Total internal dysfunction, where people spend most of their day navigating the drama and uncertainty while fighting to manage their threat state caused by the disconnect between the espoused values and teachings and the experienced internal reality. The environment borders on abuse where people need to petition for their value and fight for fairness in the workplace.
There is not a culture of acknowledgement or respect of the individual and their contribution.
"Leadership" relies on the talent of the few front staff staff who actually have a work ethic, because they are complete devoid of any.
The current regional manager operates completely without any basic sense of authenticity, professional business experience or basic intelligence. Put in place only as a result of seemly effective sycophantic, political playing and riding on the shirt tails of the hard work of others; attaching to success, then quickly distancing from failure.
Authenticity, hard work, commitment, dedication; these things are not understood or valued by management.