THE BONUS SCHEME IS RUBIISH - Customer Care Garmin Employee Review

1.0
17 Sept 2015
Recommend
CEO approval
Business outlook

Pros

Good company to work for, but...

Cons

You will never get 100% bonus. Just mix coma with dot and your bonus is going away. If you are getting job offer as customer service, be prepare that you will get 20% of bonus for attendance, rest 80% you will get if you are friends with quality checker. System is very slow so what they cold wrap up time (closing the call) where u have 45 seconds is impossible in many occasions. Hold time is 90 seconds but many times you have to go away from your desk so 90 sec is exceed. Wrap up = 20% bonus Hold time = 20 % bonus Good luck. Some multi language people have even worse. If you Dutch or Polish don't bother, same money as we, but you will do it in 2 languages.

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5.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

People are great, work balance is fair and fulfilling

Cons

Not the flashiest benefits like some tech companies have

3.0
3 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and work life balance. It's a good culture and I've never worked at a place where your immediate peers are this helpful and pleasant to work with, even across teams and offices. If you want to just come in and do just what is required for your job and go home with the knowledge you have a stable job, this is the perfect place to work. I'd only recommend working here if you just want a job, but don't care about a career.

Cons

There is poor career advancement, especially if you aren't male. Leadership does not care about leading people. The RTO has made working here less appealing. The excuse that you can't collaborate unless you are in the same building makes no sense when you work with people in 6 different countries. It is about control and appearances, all due to incredibly poor senior leadership strategies. The pay is also low and so is the quality of the software you work on. Leadership likes to talk quality, but they like fast and cheap. They will not support you in actual software quality nor implement changes to improve it. The same issues happen over and over without improvement.

10
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