One of the most toxic places I have worked in... - User Experience Designer Gensler Employee Review

1.0
27 Aug 2021
Recommend
CEO approval
Business outlook

Pros

Amazingly creative design professionals who are skillled in a variety of areas.

Cons

Where do I start? I began at Gensler where i immediately sensed that the onboarding process was poor. Once immersed into the work culture, there was very little if no work guidance and trajectory on day-to-day activities. Seeking this advice and guidance, I was met with indifference due to a lack of organization with managment. In order to continue with albeit some direction, I had to use my own personal laptop to achieve these directives as the advice from co-workers and management was they "didn't have the time or budget to spend on the software" after explaining certain software and platforms were necessary to perform the design and render objectives. I did use my personal laptop from home but then several co workers were upset that the work wasn't going "fast enough." Really...after explained my laptop was a bit out of date due to personal finances and the salary I was being paid at Gensler to purchase another was not adequate to purchase (which wasn't my responsiblity obviously). I did seek constantly direction in meetings and assistance and guidance on achieving the goals of certain projects to no avail. I also went to several other employees to learn about circumferential and peripheral projects in hope I would learn about what I would be doing. As always, I was met with indifference and then anger when I would try to ask. Really....this is from a large, professional design firm in NYC where the managment was distant and had no interest in pursuing a trajectory toward success on my behalf. Yes, it was super strange this experience and there is no exaggeration on how poor the environment was at Gensler in Midtown NYC. I have worked in design firms for years and have never seen such arrogance and disorganization. Seriously unbelievable and seems almost hallucinatory. A sincerely bad experience that I last 4 months and I have tried to put behind me.

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Gensler Response
4y
Thanks for the feedback. We treat workplace concerns seriously and address them in accordance with our internal policies and procedures. We have multiple channels for reporting issues and we train and encourage our team members to use them. Encouraging everyone to ask questions and provide honest feedback is critical to supporting our culture and our values of integrity, trust and mutual respect. We appreciate your feedback and will share your comments with the firm’s leadership.

Explore other reviews about Gensler

5.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good firm to work at

Cons

Nothing bad about the firm

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Gensler Response
1mo
Thanks for providing feedback on your experience at Gensler. We value our interns and love to hear their perspectives. We are thrilled and delighted to see your 5-star rating!
1.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Nice office, lots of “rah rah Gensler” events with food & booze, some nice people

Cons

Where do I start…..some studios are TOXIC. Favoritism permeates every aspect of working here. It’s nauseating. There is zero loyalty, zero recognition for hard work (yeah you get a bonus but sometimes a kind word is needed). Oh-and never ever express an opinion that may be in opposition to “leadership’s”. Your private life, beliefs, politics and other personal things are fair game for letting you go. I’ve seen it happen-fired because someone expresses in a private conversation that one has ethical concerns regarding projects that are in the office (but in another studio/office) will get you fired. They will make up some bs about “work performance”, yet no conversation ever with anyone about “needing improvement “. Out of left field. Bye bye. Management tells leadership that they’d already “warned” the person-completely untrue. Hear later it was likely due to having concerns about a client/project. Lesson learned-shut up, work 12 hrs a day and be happy with the scraps you’re thrown. Also-egos galore! Unwillingness to take accountability for mistakes.

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