Pros
Glassdoor is… -making the world a better place by helping people make informed career decisions and by -helping employers attract and retain top talent. -providing culture-rich offices and teams. -creating life-changing career opportunities for many employees. -making meaningful improvements to the user experience. -supporting employees in new ways with the creation of niche support roles. -humble enough to identify what needs fixing and try to course correct. -growing quickly in EMEA, now with effective leadership across all functions. -led by increasingly strong leaders who enable growth and inspire others.
Cons
POSITIONING: GD is still often viewed as an Employer Branding site vs. a multi-pronged Talent solution. VALUE: Customer ROI is highly subjective and often difficult to quantify. The result is that GD account teams feel pressure to accommodate any amount of one-off requests (i.e. people-please) instead of strategically execute on a defined success plan. SLAs: Service specifics and value delivery are largely undefined and left open to interpretation SCALE: many tasks and processes remain manual and time-consuming, pulling employees out of non-core activity.