Pros
The company started with a genuinely strong and original idea, and for a long time the execution was impressive. The technology was ahead of its time and there are still many smart, capable, and dedicated people working there. At its best, it felt like the company was building something meaningful and differentiated.
Cons
The biggest problem is the inability to create anything truly new. Staying in the same space could have been fine if the company kept improving the product and leading the category, but instead it feels like neither is happening. Core issues are not really being fixed, and recent “innovation” often feels more like chasing buzzwords than building something customers truly need. The company also seems to struggle to sell effectively, and the result has been repeated layoffs and constant instability.