Great company! - Customer Service Representative H E B Employee Review

Flexible schedule, great management, positive work environment

Dealing with rude customers, customers are always right no matter what

There were no pros at all.

My experience at the Frisco location was largely negative due to the store leadership team, headed by Stacie Sorenson. I found the management approach to be unsupportive and at times created a stressful work environment. I often felt singled out and treated differently because of my background and appearance, which made me feel uncomfortable and unwelcome during my internship. Pay was not competitive compared to similar employers. Scheduling was often inconsistent and difficult to plan around. In my experience, HR tended to support store leadership rather than adequately addressing employee concerns. The quality of the internship experience varies greatly depending on the store and management team. There can be resentment from some employees toward interns, particularly from those who were interested in the program but were not selected. Communication, mentorship, and support were not at the level I expected from a company that promotes its internship program so heavily.