Client Services Associate - Escalation Department - Client Service Associate II - Escalations Department H&R Block Employee Review

2.0
20 Feb 2018
Recommend
CEO approval
Business outlook

Pros

Decent pay, located downtown right in the heart of the Power and Light district, OT available

Cons

The way they do business with their clients. Run around hotline...job was basically trying to get the customer off the phone without upsetting them further. I couldn't do it anymore.

Explore other reviews about H&R Block

5.0
21 June 2026
Recommend
CEO approval
Business outlook

Pros

Seasonal, flexible schedule, great coworkers

Cons

None- overall great place to work!!!

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

If you get in the right office you can have amazing coworkers and can learn so much. You can gain a ton of experience and knowledge if you are willing to work and collaborate with other preparers. Training is robust and is there for you to utilize and work your way up to higher salary. The potential to earn a full years salary working for half the year once trained up to a higher level and build your book of business.

Cons

Communication is often not the best and in the offseason you are off boarded or get reduced salary and only work a day or two a week

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