Pros
I suppose I have heard from people in other states that they have had a good experience, but I have not personally encountered any good reason to work at H&R Block. They will spin you tales of employee appreciation and great benefits, but they cannot be relied upon to follow through.
Cons
Where do I begin? I worked really hard to pass the California tax course and earn a position for tax season. Unfortunately, HRB treats its seasonal employees like absolute garbage. I was promised a mentor, in addition to continuing support and education throughout the season; none of which was actually provided. My manager was a bully, who would schedule people last minute without informing them, and frequently put me on back-to-back 12-hour shifts, 7 days a week, whether I agreed to it or not, because he couldn’t get anyone else to come in. His superior was completely aware of his inappropriate behavior, and did nothing. Meanwhile, there was absolutely no way of submitting a HR complaint. COVID protocols were completely ignored, and I was frequently verbally abused and threatened by customers. This is partially because, although HRB claims to value transparency in its pricing, accurate and up-to-date price sheets were usually unavailable, and most customers didn’t understand how to read them and assumed they were paying a flat rate. I was also encouraged to complete additional testing to level up so that I would be able to do more complex returns and earn more than minimum wage. I was frequently given returns that were far too complex for me to handle, simply because more experienced tax preparers didn’t want to do them. I was promised multiple bonuses, none of which I received. H&R Block cheated me and their customers out of thousands of dollars, with absolutely no recourse available to me. I tell everyone I know to avoid HRB at all costs, whether they’re thinking of having their taxes done there or working there.