4.0
23 Mar 2022
Former employee, less than 1 year
Jacksonville, FL
Recommend
CEO approval
Business outlook
Pros
I learned so much from my training and my time working at HRB. People with whom I worked were knowledgeable and friendly for the most part. Clients were varied and I enjoyed meeting them.
Cons
When it came to upscaling skills (a requirement if one wanted to work beyond current season), I found the online education system confusing, because it’s never purged “old” courses. Also so many outdated courses were so similarly named that you could think you were doing the right course only to find later it didn’t count. Help from coworkers wasn’t forthcoming.