4.0
22 June 2011
Anonymous employee
Former employee
Recommend
CEO approval
Business outlook
Pros
Training lead by instructors, not just from a book or online. Plenty of review and practice material. If you really want to learn about taxes you can. My office had really experienced people who were happy to help with difficult questions. If you know what you are doing and can explain it customers will love you.
Cons
Possible for people to make it through the training without actually learning much. They will mess up and leave you holding the bag. Some places/people only care about commissions which makes for a terrible environment with people trying to 'steal' other customers. Terrible metrics that are mainly out of your control.