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      H&R Block

      Engaged employer

      H&R Block reviews

      n/a - Tax Professional H&R Block Employee Review

      5.0
      19 Aug 2025
      Tax professional
      Recommend
      CEO approval
      Business outlook

      Pros

      Extensive Experience: Over 800 million tax returns processed globally since 1955. Multiple Service Options: Offers DIY tax software, in-person filing, and hybrid solutions for flexibility. Strong Support: A+ rated customer service with live expert help and multiple contact channels. Security: Multi-layer protection including encryption and identity theft safeguards. Maximum Refund Guarantee: Promises to refund the difference if you find a larger refund elsewhere. Wide Physical Presence: 5,000+ office locations across the U.S. for face-to-face assistance.

      Cons

      Higher Cost: Typically 25–35% more expensive than budget competitors. Limited Free Tier: Only basic returns qualify, with significant restrictions. Extra Fees for In-Person Help: Face-to-face consultations often come with added costs. Performance Issues: Some users report slowdowns during peak tax season.

      avatar
      H&R Block Response
      10mo
      We appreciate your review and glad to hear you value the support, flexibility, and security we strive to provide. We also appreciate your feedback on pricing and performance, and we’ll continue working to improve accessibility and service quality for both associates and clients.

      Explore other reviews about H&R Block

      5.0
      22 June 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great work during tax season

      Cons

      Not available year round for most employees

      3.0
      23 June 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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