4y
Normally, when I see a negative review of Haley Marketing anywhere it really bothers me. As Co-CEO, I take our responsibility to our team members and clients very seriously. A bad review indicates that we failed someone. While I hate seeing anything less than 5-stars, I know that we’re not perfect, and feedback is exceptionally valuable…even when it is hard to hear.
But this review caused me to have a different reaction. What do you do when the information shared about your company is complete fiction? Do you deny the accusations? Confront the accuser? Ignore the review?
So what am I talking about? This review states that it’s “common for some roles to be required to work 50-60 hours per week or more,” and that we only pay for 40. That’s a big accusation. Here’s the reality: we never ask people to work more than 40 hours. Quite the contrary. Our team members are required to complete 125 hours of client work each month, that’s about 31 hours out of 40 each week. The remaining time is for meetings, training, team-builders, and all the other stuff that’s not direct client work. And all of our team members are paid on salaries, not hourly.
So how do we know we’re not asking people to work 50+ hours a week? We actually track this stuff! We know exactly how much time everyone works, and we review each team member's overall workload every month. But that’s not all. Every team member also has a quarterly review (we call these 555s) with his or her supervisor where we talk about job performance and capacity to do the work assigned. If anything gets out of balance, we find ways to make adjustments.
If you’re reading this response to the review, thanks for taking your time to learn more about us. I’m sorry you’re having to discern fact from fiction. As mentioned, were not perfect. But we are always trying to improve. If you are interested in working for Haley Marketing, the best thing you can do is talk with our team members. We’re happy to have you speak with anyone on our team, at any time, about what it’s really like to be part of Team Haley.