Pros
- onboarding training, additional upskilling options, and partnerships with registered training organisations
- many NDIS participants and providers already use the platform
- clients and providers post on the job board when looking for support workers
- clients and providers can be contacted directly
- organise bookings directly with clients / account managers
- arrange meet and greets with clients, family members and carers before mutually agreeing to commence shifts
- incident reporting managed through Hireup and their incident response team
- helpful and professional staff on the call lines, including for incident response check-ins as needed
- casual employment through Hireup, no ABN required
- Hireup manages invoices, payroll, tax, and can provide confirmation of total hours worked
Cons
- building up bookings and repeat cients can be difficult when first starting.
- minimum requirements for support plans allow little detail, so they are not always filled in sufficiently to start shifts in my perspective. It's important to ask clients about their support needs, expectations of supports, what bookings will involve, and communicate your level of training/experience before commencing (with the safety for the client, yourself and others in mind at all times).
- no direct manager, so Hireup cannot provide a professional reference (a client, their family member, or another provider may be able to).
- I haven't seen any in-person training through Hireup, only partnerships with other organisations who can provide in-person training if you are eligible and available at those specific times.