Cool job - Bellman Hotel ZaZa Employee Review

Great work environment with a strong culture of hospitality and teamwork. Management is supportive, approachable, and genuinely cares about both employees and guest experience. Excellent place to gain hands-on experience in a high-standard hotel setting and develop customer service skills.

As with most hotels, operations run 24/7, so schedules can require flexibility, including weekends and holidays.

Competitive pay, staff, and location

Heavily lacks consistency. Training and onboarding were clearly not structured, and rules were only applied depending on who was involved. There was a noticeable lack of accountability from upper management. There was little to no recognition or feedback unless something was wrong. Overall, the lack of structure, professionalism and consistency made it a challenging place to work longterm.