Stressful - Customer Service Representative II Humana Employee Review

The members are verbally abusive and there is nothing in place to release the member should they get out of hand. You have to try and defuse them and if you cant you transfer them to a team of people that are not supervisors. I dont know what they do but you cant offer to transfer the member. The Broker/Agent/Member has to request a supervisor. Until they request one you are their punching bag