4.0
6 Sept 2016
Current employee, more than 5 years
Cleveland, OH
Recommend
CEO approval
Business outlook
Pros
Great opportunity to work from home. The member's really appreciate the calls that look after them and assist them in keeping up with their benefits that nornally a flyer or letter does not have the impact a human kind voice does.
Cons
Numbers, numbers, numbers is what is stressed --- There are weeks that member's do not pick up their phones. They have appointments, family and are social and they say they get to many calls. Moving up can be difficult -yes they do look at how active you are with other activities but when meeting metrics takes it all out of you - you just want to sign out at the end of the day and be with your family.