Poorly run organization - Care Manager Humana Employee Review

Heavily micromanaged especially the Humana at home department. Telephone support associates are always under scrutiny. No matter how high you score on calls reviews they still point out an area of opportunity. You are chained to your desk and phone. 30 mins lunch breaks but upper leadership get at least an hour. Lots is smoke screens when they speak of a new process they are almost always lying about the real reason. The people that work in the field are being tracked via apps they had to install on their work phone. I understand everyone experience on a job are different but this company is absolutely terrible organization and wouldn’t recommend. They have been laying people off every quarter since last year so you never know when your time is up. Poor job security and terrible management equals a no!