Good opportunity, but improvements to be made - Administrative Coordinator Humana Employee Review

Department restructures are common. There is no room for advancement in my specific position. Workload is pretty heavy most of the time and can be quite stressful lots of the time - it’s common to be doing the work of more than one person and when coworkers are out on PTO, there is even more additional work. In my experience, you work much harder and there is much more of an expectation in an at home job such as this one, then in an office setting. There had been a significant growth in my department over the years but did not hired any additional staff to accommodate. They do monitor your productivity via DPA software, it shows any idle time and which activities you are spending your time. If you do your job, this is no big deal. But there is a slight micromanage. They really are proud of the Humana values and they do a decent job of reflecting most of them in my opinion. But there are some that I believe, and my team/department would agree, there is a disconnect on. An example- There is a 30 min wellness break each week that Humana promotes to its employees. However in the several years I was there- no one has been able to take advantage of it in my team/department. It had been “in the works” by immediate management for years. Large disconnect in upper management’s understanding on what we do on the day to day. “Pioneering simplicity” is supported and advocated by immediate supervisors but then gets combatted by upper management. Which in my observations leads to some frequent frustrations with members and facilities. This is a very defeating feeing for my department/team to frequently be advocates for change, simplicity and best practices, only to be redirected by upper management who are not familiar with what you do on a day to day. My job role turned out to be completely different than the posted job I applied, interviewed and believed I was being hired to do.