4.0
11 July 2015
Current employee, more than 5 years
Saint Petersburg, FL
Recommend
CEO approval
Business outlook
Pros
You work from home. They pay is reasonable. It's very rewarding to help people change their lives for the better each day.
Cons
Longer hours are required to meet expectations than the 40 they hire you to work. You are micromanaged. You coach will IM you stating you haven't made a call in 20 minutes and ask you why. You are always being watched and listened to. It is a very robotic position. There is nominal coverage when taking PTO, you must make up your work when you return. Coverage teams exist, but they only call one or two of your members when you are out. The computer programs have problems throughout the day 4 days out of 5.