One of the worst experiences I've ever had!!! - Account Executive IBM Employee Review

1.0
20 Feb 2012
Recommend
CEO approval
Business outlook

Pros

1) Virtual office 2) The IBM name is recognized so when you are trying to make contact with a prospect you don't have to explain what it is your company does. 3)

Cons

1) Too process focused. And the processes take so much time. The people who are conducting the processes are horrible, for the most part. They are outsourced, they don't listen and you end up having to explain, and explain. So frustrating and such a waste of time. 2) Mgmt: The FSL, First Line Leader, they are so incompetent. Their sole reason for being to to micromanage you, give you zero support, hit you with a stick to make sure that they don't get 'the stick' from their manager. FSL's don't give a rat's a__ about you. It's all about them and checking off their list of duties so that they don't get yelled at. Horrible, horrible experience. 3) Zero team work encouraged. IBM and team work don't go together. It's dog eat dog. You're on your own. 4) IBM acquires many companies. They say they retain the employess, however, what they do is give you a list of accounts that no one has ever succeeded in and then if you don't sell in 6 months they really put the pressure on you to get you to leave. They want you to leave on you own vs. terminating you. By leaving on your own accordance it makes IBM look like they aren't shedding employees! Except, who wants to volunteer to leave? Horrible, horrible culture. 5) Work-Life Balance? At IBM? I don't think so. They work you to death. You can't work hard enough to please anyone. 6) Very cheap company. The laptops they provide, have major issues weekly. This causes you to spend time on the help desk, with level 1 support who are not helpful at all. Then they escalte to level 2, they try to help. Finally, you need to have level 2 send a ticket to the local IBM office so that you can come in and get you laptop fixed. By fixed, you send it overnight back to Tennessee, they send out a replacement. This replacement needs to have your hard drive loeaded on it. This takes a couple of hours with you at the local IBM office. It's crazy!!!!! It's a terrible, terrible system. 7) They treat experienced sale people like new grads just starting out in sales. Stupid training that involves role play of a sales call, have to have room mates at overnight meetings. Horrible!!!!!!

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5.0
10 June 2026
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CEO approval
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Pros

Relocation bonus and welcoming team

Cons

Very large and corporate at times

4.0
26 Aug 2014
Recommend
CEO approval
Business outlook

Pros

Disclaimer: A lot of what I'm writing below of course depends on the work area and management chain. But I found this to be fairly pervasive policies in IBM in my 9+ years with the company. 1. IBM's policies and management are very flexible when it comes to working remotely or accommodating various life situations (sick days, doctor visits, etc.). Management is encouraged to measure an employee by their work and impact, and not by hours spent at their office. 2. Great colleagues! Though unfortunately, many have been leaving due to the instability of IBM's HW development business. 3. At least in my area, there's a high level of flexibility on which projects should I undertake based on my and my management assessment of business impact.

Cons

1. Unfortunately, IBM still uses the "normal distribution" rating system, where at the end of the year each employee is ranked as a top contributor (5%), above average contributor (15%), average contributor (~75%), and bottom contributor (5%). This curve is difficult to apply in the R&D world, where you may have many members of the team working long and hard hours, and end up being "average contributors" at the end of the year, because there just isn't room for all to be top contributors. 2. The above may not be so disturbing, if only IBM didn't practically cancelled all raises, performance bonuses and incentive for the non top-performers. I've had a consistent "above average" rating in the last 4-5 years, and my raise and performance bonus were ridiculous mere 1.5-2% of my salary. Were I rated "average contributor" I would have gotten NOTHING. So you can imagine that people can go year after year without any raise to their salary. From talking to manager friend, this is IBM's way to eliminate the non-top-performers without having to fire them, as part of its direction of reducing US manpower. 3. Hiring freeze in many areas - again, as part of IBM's attempt to reduce its workforce across North America and Europe we see many jobs move to the India and Far East markets. This is of course upsetting to see local teams shrink and disappear, especially when many great local IBM colleagues and experts begin to drop out. From my experience thus far working with India SW teams - they are still very far away from the standards I would have expected from US and Europe based teams. 4. Poor top down communication about company's and divisions' future. Employees learn from rumors and news websites what's about to come...

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IBM Response
10y
Thanks for sharing your experience, and we're glad that you've had a positive experience working with talented colleagues and taking advantage of IBM's programs. IBM is in the midst of a major transformation, --our Systems business is going through its own changes to strengthen competitiveness. Change is never easy. As part of our transformation, we just launched a whole new approach for how we are coaching employees, delivering feedback and managing reviews. No distribution guidelines or what some think of as 'stacked rankings." What's particularly great is that this was co-designed with our employee base from all over the world... to the tune of hundreds of thousands of page views, comments, on-line debates and discussions. IBMers even named the new system Checkpoint, to reflect the regular feedback rituals we're adopting. Managers are more empowered with the new methodology to help them acknowledge the great work of their teams and help their employees develop professionally. These steps and more are showing up in our employee surveys as well. So IBMers are feeling the change. We are confident these changes will help us in continuing to attract and retain great talent.
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