Interesting opportunity, but endlessly frustrating at IBM Design - Software Product Designer IBM Employee Review

2.0
1 Feb 2016
Recommend
CEO approval
Business outlook

Pros

- Good benefits (health insurance, 401k, discounts on rental cars and electronics) -This is a pro and a con, but honestly you can get by without doing much. Often people would "Work from home" but really not do anything and no one cares - Interesting and complex problems for a designer to solve - Good continuing education for a designer with the speakers and enrichment they have. - More responsibility than the average entry level position due to the designers being spread thin. - Great Peers! You fellow designers are smart, passionate, and driven. They are literally the only thing that keeps you from crying every day. - Some of the higher up staff are great, inspiring, UX professionals. It was awesome to meet and work with them. Some less so. - Do you want to improve as a designer or learn politics? I learned more politics than anything here and I was glad to learn, but it was tough.

Cons

- If you work really hard, put in extra hours, and do your best work but no one notices or cares, did you really do well? It's hard to feel like you are valued and appreciated when the only way to get recognized or heard is to threaten to quit. As a designer right out of school I wanted to put in the work to make the best experience for our users, but despite almost 2 years worth of work I left each day feeling like a cog in a huge machine. What would it matter if I left? Nope. -The development and product management organization aren't ready to work with designers. I had instances where the developer leadership flat out wouldn't build our designs. What a waste of time. - You'll move up in the organization (if you are on the right project at the right time and have the right manager to fight for your promotion.) I was told before I took the job that I would be able to move up quickly. I couldn't wait any longer. My manager would forget to give me feedback to be able to improve and rise in the organization. If I wasn't doing well enough to be promoted, please tell me why and what I can do to get better! -Picture this: You are at the entry level of a job and you are tasked with convincing your entire project team(including people who have been at IBM for 20-30 years) that they need to give you extra time to design so you can change things and make an awesome product. As you fight this fight you aren't recognized, promoted to a position of power within the group or anything. All you get is told that you need to do better and that it's your job to turn things around. If you bring up the problems to your superiors they can't or won't do anything so you are forced to continue working on a project that doesn't want to leverage your expertise, doesn't respect you or what you do, and can easily do whatever they want because they are in an office in another state or country. Even if you make headway you're not recognized for the work that is 2-3 levels above your pay grade. - At least when I worked there, the recruitment setup had major problems. People watching portfolio reviews would all be chatting with each other and laughing about the candidate presenting or about something else entirely. Both are unacceptable. When I brought up the unprofessional nature of this I heard nothing but excuses and that it was my problem that I didn't like it. Every candidate deserves respect, but the talent staff didn't seem to agree.

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5.0
13 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great community, life balance, nice vibe

Cons

Lots of changes that shake up staff, culture, etc

4.0
26 Aug 2014
Recommend
CEO approval
Business outlook

Pros

Disclaimer: A lot of what I'm writing below of course depends on the work area and management chain. But I found this to be fairly pervasive policies in IBM in my 9+ years with the company. 1. IBM's policies and management are very flexible when it comes to working remotely or accommodating various life situations (sick days, doctor visits, etc.). Management is encouraged to measure an employee by their work and impact, and not by hours spent at their office. 2. Great colleagues! Though unfortunately, many have been leaving due to the instability of IBM's HW development business. 3. At least in my area, there's a high level of flexibility on which projects should I undertake based on my and my management assessment of business impact.

Cons

1. Unfortunately, IBM still uses the "normal distribution" rating system, where at the end of the year each employee is ranked as a top contributor (5%), above average contributor (15%), average contributor (~75%), and bottom contributor (5%). This curve is difficult to apply in the R&D world, where you may have many members of the team working long and hard hours, and end up being "average contributors" at the end of the year, because there just isn't room for all to be top contributors. 2. The above may not be so disturbing, if only IBM didn't practically cancelled all raises, performance bonuses and incentive for the non top-performers. I've had a consistent "above average" rating in the last 4-5 years, and my raise and performance bonus were ridiculous mere 1.5-2% of my salary. Were I rated "average contributor" I would have gotten NOTHING. So you can imagine that people can go year after year without any raise to their salary. From talking to manager friend, this is IBM's way to eliminate the non-top-performers without having to fire them, as part of its direction of reducing US manpower. 3. Hiring freeze in many areas - again, as part of IBM's attempt to reduce its workforce across North America and Europe we see many jobs move to the India and Far East markets. This is of course upsetting to see local teams shrink and disappear, especially when many great local IBM colleagues and experts begin to drop out. From my experience thus far working with India SW teams - they are still very far away from the standards I would have expected from US and Europe based teams. 4. Poor top down communication about company's and divisions' future. Employees learn from rumors and news websites what's about to come...

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IBM Response
10y
Thanks for sharing your experience, and we're glad that you've had a positive experience working with talented colleagues and taking advantage of IBM's programs. IBM is in the midst of a major transformation, --our Systems business is going through its own changes to strengthen competitiveness. Change is never easy. As part of our transformation, we just launched a whole new approach for how we are coaching employees, delivering feedback and managing reviews. No distribution guidelines or what some think of as 'stacked rankings." What's particularly great is that this was co-designed with our employee base from all over the world... to the tune of hundreds of thousands of page views, comments, on-line debates and discussions. IBMers even named the new system Checkpoint, to reflect the regular feedback rituals we're adopting. Managers are more empowered with the new methodology to help them acknowledge the great work of their teams and help their employees develop professionally. These steps and more are showing up in our employee surveys as well. So IBMers are feeling the change. We are confident these changes will help us in continuing to attract and retain great talent.
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