Strong culture with room for improvement in agility - Anonymous employee IFX Payments Employee Review

5.0
12 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Leadership seem to be taking culture seriously - plenty of company events put on to build bonds across staff and generally have fun. Flat structure is also always encouraged so everyone is approachable regardless of seniority. Introduced an employee engagement survey last year and is the first company I have actually worked for that has actually implemented what employees are asking for i.e. flexible working, enhanced parental leave etc. They are also very proactive when it comes to investing in people and helping them grow - the business works with a performance coach to help people identify and improving their development points. There is also a pretty generous budget for any type training employees may want to do outside of work (as long as there is some sort of professional benefit i.e. no cookery courses). High performance trips - high performers get invited on all expense paid reward trips. Just moved into a really nice brand new office.

Cons

The company still has some legacy ways of working, although most people support the direction the business is moving in. Processes and controls around changes can sometimes feel heavier than needed for a smaller business, which can slow things down. Leadership seems aware of this and is making improvements, but there’s still more to do.

Explore other reviews about IFX Payments

2.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

They’ve invested in some new tech. They are unafraid to push people to perform (whatever that looks like). They talk a good game.

Cons

You’ll be kept at an arms length unless you agree with those leading the conversations, especially with new engineers brought in. There is absolutely zero accountability if things don’t get done and for those that are high performers, the field is unbalanced and frustrating. OKRs get set and then closed so they can set new ones, even if they are not delivered. Seems they’re unsure what game they are actually playing. Found the culture quite toxic. The sort of place people watch you if you dare to leave before 5.30. Bit of a contest with who has the most outrageous drinking stories. Inappropriate pub chat (note, in comparison, employees are actively told when outside of the office you are still representing the business)

1
1.0
7 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Most people are genuinely nice and easy to interact with. Ops team and tech team, in Amersham and Poland respectively, are what makes the company tolerable and that is because they haven't been infected by the toxic culture in London.

Cons

- Senior management DO NOT like to be questioned or challenged, if you do then they will spin up some narrative that you are under performing. - Information is fed down like a drip feed, management actively excludes relevant people from important meetings and discussions and then are ask those people to work on those things without the necessary context. It's like they are trying to set you up for failure. - It is extremely siloed, for a company of this size there are no excuses for it to be operating in such manner. - The culture is one of the worst I have ever experienced despite the new COO coming in and 'reinventing' the culture, they are very cliquey and just want yes men to follow them blindly. He just wants drinking buddies to follow him to bars and if you don't you will be perceived differently. - The operations team and tech team are very isolated and are given almost impossible objectives to achieve with very limited support from senior management. Ops team are pushed to the limit and have to manage with many manual workarounds and senior management don't see value in investing resources into transforming properly.

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