Incompetent supervisors & management - Support Center Coordinator IGT Employee Review

1.0
22 May 2011
Recommend
CEO approval
Business outlook

Pros

- On site cafeteria - Tuition reimbursement - Free slot play in the lobby & cafeteria - Many events and outdoor activities in the area

Cons

- Management (at least in my department) measures employee performance primarily on metrics, in a system where it is easy to artificially inflate your numbers and do very little actual work in the process. - Managers/Supervisors do not know how to retain quality employees. - Managers/Supervisors hire negative-thinking employees, who constantly complain about their lives and bring down the morale of their co-workers. - Supervisors do not know how to motivate their employees. - Management uses Gaming Regulations as an excuse to explain why the work environment is so awful, when that isn't really the case. - Management ignores employee suggestions on how to make the job more bearable. - Supervisors will tell you when you do something wrong (in a boring, drawn out, unnecessary one-on-one meeting), but do not take responsibility when they do something wrong. - If you clock in late, you will be charged vacation time - but if you clock in early, you do not get any extra pay. - Promotions are based not on competence, but whether or not the employee is very good friends with management.

Explore other reviews about IGT

5.0
4 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and comfortable work environment

Cons

Pay could be hire and return bonus structure

3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, flexibility in scheduling if you have the right job and/or manager.

Cons

The company is in a state of flux for the past 10+ years plagued by multiple acquisitions and mergers leading to multiple reductions in force and instability.

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