Over control for the sake of control - Analyst Idaho Power Employee Review

Those in control of Customer Service are an interesting bunch, and like most call centers, there are metrics and analytics, however, they've gone beyond achieving goals meant for good customer experiences, and instead, are controlling simply for the sake of controlling. To make matter worse, many in leadership have questionable personal ethics, and that unfortunately bleeds into the day-to-day management. Some actually rise to the level of incompetence, but are protected by many years and generations of family members, both former and past, at the company. Most in Customer Service are simply doing their time, hoping to transfer elsewhere in the company, so if this is your goal, be prepared for a very long wait. The rest of this company is a decent place, Customer Service is a den of negativity, for no real business purpose, led by those who thrive on control, not providing amazing customer experiences.