Pros
Great for introduction to the world of networking technologies for the most part. A great amount of work relevant certifications are paid for. Open door policy with NOC supervisors and lower management.
Cons
Upper level management makes decisions that hinders the progress and promotion of subordinates. In house cafe is over priced. Noc is not included in company events and instead gets leftovers brought into the operations room instead of throwing it away, only to still be there, stinking the next morning. If you are not a sales person and where a technician shirt, people avoid speaking to you. Pay starts at 15 dollars an hour and pay increases are considered sparingly. Service delivery managers brag to managed clients about not letting NOC techs make configurations to devices and instead only allow Engineers (tier 2) that opportunity. While some engineers are really cool and eager to help and educate, most are secretive and backbiting blaming their mistakes on NOC technicians. Turnover is high due to low pay and lack of advancement opportunities. When upper management was asked about pay, the response was stated that it was due to "budget constraints".